Last Updated: 01-11-2025
1. General Information
These Terms & Conditions apply to all bookings and purchases made on our website.
By confirming a booking or purchase, you agree to these terms.
Our services include:
- Accommodation rentals (house and camping)
- Local experiences (cooking classes, walking tours)
- Sale of physical products (souvenirs, local food items)
All services are operated in Douz, Tunisia.
2. Booking & Payment
- All bookings (accommodation or experiences) must be paid online in advance.
- Prices are shown in local currency or EUR and include all taxes and fees.
- Your booking is confirmed once payment has been received and a confirmation email has been sent.
- Please check all details carefully (date, time, number of guests).
3. Cancellation Policy
Experiences (Cooking Class, Walking Tour)
- Free cancellation up to 48 hours before the activity.
- Cancellations less than 48 hours before the start time are non-refundable.
Accommodation (House or Camping)
- Free cancellation up to 7 days before arrival.
- Cancellations less than 7 days before arrival are non-refundable.
- No-shows are charged at 100%.
4. Changes & Rescheduling
- You may request to change your booking date (subject to availability).
- All changes must be confirmed in writing by email.
5. Products & Shipping
- All products are handmade or locally produced in Douz.
- We offer local pickup in Douz and worldwide delivery.
- Orders are processed within 2–3 business days after payment.
- Shipping time depends on destination (average 7–21 business days).
- Fresh products (e.g. dates) should be consumed shortly after delivery.
- Customs fees, import taxes, or duties (if applicable) are the buyer’s responsibility.
6. Responsibility
We take great care to provide safe and enjoyable experiences.
However:
- Participation in outdoor or cooking activities is at your own risk.
- We are not liable for accidents, loss, or damage caused by guests’ own negligence.
- Guests are responsible for their personal belongings during their stay or activity.
7. Privacy
Your personal data (name, contact details, booking or order information) is used only to process your booking or order.
We do not share your data with third parties, except as required for payment processing or legal reasons.
8. Contact
If you have any questions, please contact us:
Email: hausdouz@gmail.com
Phone / WhatsApp: +49 176 71940818
Location: Douz, Tunisia
9. Governing Law
These Terms & Conditions are governed by Tunisian law.
Any disputes will be handled by the competent court in Kebili, Tunisia.